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Typic Travel - Local expert, a local DMC and a reliable and legal Agency in Vietnam, possesses a professional license to organize trips for Foreigners and Vietnamese throughout the Country and other Countries. And when travelers agree to take one of its services, they must understand and accept or follow all the conditions and terms mentioned below:
Terms and Conditions
1. Preamble
TYPIC travel designs and sells tourism services and products (trips, tours, holidays, stays, cruises, etc.) for consumers, marketed through its website www.TypicTravel.com. The list and description of products offered by TYPIC travel can be viewed on this site, or custom-made products.
2. General Provisions
The General Terms and Conditions of Sale described below are an integral part of any service contract concluded between, hereinafter:
on the one hand, the "Company or Agency" TYPIC travel and on the other hand, the Client.
The conclusion by the Client of a contract with TYPIC travel (Abbreviated as TTV) implies that the Client has read, understood and voluntarily and unreservedly adhered to the terms of these General Terms and Conditions of Sale.
3. Offer Validity Period
*. All pre-established itineraries and tours mentioned on the website https://typictravel.com are valid according to their indicated durations.
Whenever prices are given, they are either in US dollars (USD), and the equivalent in euros (EUR) or Vietnamese dong (VND) according to the USD/EURO/VND exchange rate.
For booked trips, the agreed prices are valid for the duration specified in the pricing, invoice or any other document established by TYPIC travel for the Client.
*. TYPIC travel guarantees the validity of the prices, invoices or documents given to the Client at the time of their distribution. However, these prices may be subject to readjustment in certain cases of force majeure. Namely, cases where, due to an unpredictable change in the contract environment (too significant fluctuation in the exchange rate, newly promulgated state tax, significant increase in hotel or transport prices...) and this, with or without prior notification from the Agency, TYPIC travel would be forced to be unable to correctly perform the service requested by the Client at the initial prices. In these cases, a reasoned request for readjustment will be sent by TYPIC travel to the Client who can either accept or refuse it. In case of refusal by the client, TYPIC travel reserves the right to cancel the program, at its own expense to reimburse the Client the deposit that the latter has paid.
4. Orders| Reservations| Confirmation
All orders and reservations must be addressed to TYPIC travel, either by:
E-mail: info@typictravel.com, (and/or) typictravel@gmail.com (and/or) by the emails of your travel advisor.
Fax: + 84 4 39 72 78 89
Hotline on WhatsApp | Viber (24/24): + 84 9 12 34 98 51 or + 84 99 07 06 55 99.
The acceptance of the order will be confirmed by TYPIC travel to the Client according to the method chosen by the latter. Upon confirmation of the trip, the client validates their order by paying TYPIC travel a deposit of 30% of the total cost of the trip by one of the payment methods specified below. An acknowledgment of receipt is established and sent to the Client by email and the remaining balance (70%) will be paid one month before the start of the trip or, at the latest, at the start of the trip, without a reminder from the Agency. Please note that all bank charges are borne by the client. Otherwise, TYPIC travel reserves the right to cancel the trip and retain the entire deposit paid by the Client.
4.1 Modification of the order or travel program
- Any modification of the order by the client must reach the agency as soon as possible before the start of the trip. And the new fare will be applied to the new order depending on what is available at the time of booking.
- Modification of the program during the trip is possible, subject to the availability of the requested services and payment of fees incurred for changes in reservations, in compliance with the general conditions between the Agency and its partners.
- In case there is a perceived lack of security for its Clients, TYPIC travel has the right to change the itinerary of the tour without having to notify the Clients.
5. Payment terms
All prices are based & given in USD / or the equivalent in EURO according to the USD/USD exchange rate on the day of payment (either for the deposit, or for the remaining balance), however they follow the American Dollar index. Prices therefore fluctuate according to the evolution of the EURO/USD exchange rate; they are reflected in the deposit and payment.
TYPIC travel guarantees the validity of the rates, invoices or documents given to the client at the time of their distribution but the rates may be subject to readjustment in certain cases of force majeure (significant fluctuation of the exchange rate, newly promulgated state tax, etc.). The price may thus change significantly when paying the deposit or the balance, depending on the exchange rate at the time of payment.
Cash payment: only after agreement of both parties
Payment by traveler's check: only after agreement of both parties; 5% fees are borne by the Client.
Payment by bank transfer whose fees are borne by the Client: to be made to the following Company account:
- Beneficiary: TYPIC TRAVEL CO., LTD
- Account number in USD: 100 1148 5104 9376
- Account number in EURO: 100 1148 5104 9380
to EXIMBANK VIETNAM - HANOI BRANCH - Address: 19, rue Tran Hung Dao , Hanoi, Vietnam
- SWIFT : EBVIVNVXHNO
Or the bank transfer can be paid into the account specified on the invoice sent by E-mail.
It should be noted that it is preferable, in the case where the Client's account is in euros, to make the transfer to the Euro account of TYPIC travel, and similarly for a dollar account, in order to avoid any potential bank fees and/or errors.
Online Bank Link Payment: If the Client wishes to make a quick deposit from their personal account for the Bank Link sent by the Agency, the following fees apply:
- 3.3% bank fees for Bank Card Types: Visa Card, Master Card, Credit Card..
- 3.8% bank fees for Bank Card Types: American Card, JSC, Union Card and others
- 5.5% bank fees via Paypal Account
On-site Credit Card Payment: in case of payment by credit card on site, the Client must come to the Agency with their card. Payment is made via a machine directly connected to the bank. Bank fees between 3% - 5% apply at the Client's expense depending on the type of the Client's bank cards. For secure online payment, it is recommended to follow the instructions displayed during the payment process.
Upon payment of a deposit or the balance by the Client, TYPIC travel will issue a paid invoice which will be given to the Client before or upon the travelers' arrival in Vietnam.
6. Modification of the order or travel program
Any modification of their order by the Client must reach TYPIC travel at least three weeks before the start of the trip.
Modification of the program during the trip is possible, subject to the availability of the requested services and possibly the payment of any incurred fees.
In the event that there is a perceived lack of security for its Clients, TYPIC travel has the right to change the itinerary of the tour without prior notice to the Clients.
7. Cancellation
- Apart from a serious impediment (valid reasons may include: illness, death of a family member or other with supporting document to be provided), you cannot proceed with a cancellation without incurring a loss of the sums you have paid. Please note that if you do not have your passports on time or if you have not purchased your plane tickets to come to Vietnam, or no Visa for exceptional cases, this is not considered a valid reason.
- This cancellation, without valid reason, is indeed considered a pure and simple breach of contract. As such, you will therefore be obliged to compensate for the damage suffered by the tour operator, as the latter has committed itself to various subcontractors (carriers, hotels, etc.).
In case of trip cancellation, the client must pay penalties corresponding to:
7a. Cancellation by the Client
The on-site trip (meaning the trip takes place from arrival in Vietnam), will be applied according to Typic Travel's sales conditions.
After signing up to 46 days before departure: 15% of the total trip amount will be retained as cancellation fees.
- From 46 days before departure: 20% of the total trip amount will be retained as cancellation fees.
- From 30 to 45 days before departure: 30% of the total trip amount will be retained as cancellation fees.
- From 10 to 29 days before departure: 40% of the total trip amount will be retained as cancellation fees.
- From 5 to 9 days before departure: 60% of the total trip amount will be retained as cancellation fees.
- Less than 5 days before departure: 100% of the total trip amount will be retained as cancellation fees.
- Absence at departure (No Show): 100% of the total trip amount will be retained as cancellation fees.
This rule applies to all services booked by the Client with TYPIC travel, excluding international and domestic tickets if included in the itinerary. These tickets are separate, subject to the Cancellation/Change/Refund conditions of the airline, applied for the reserved category, in case of cancellation by the Client. Payment of cancellation fees by the Client will be made by bank transfer or online by credit card, with all bank charges borne by the Client.
All cancellations concerning the health situation such as the case of Covid-19 are to be reviewed and are suspended and automatically converted to postponement without any fees.
Note that cancellation fees apply for processing the file and making all changes with the guide, drivers, hotels, restaurants, Junk, Boat, Train, Domestic and International Flights if included etc. ...
- No refund is granted in case of "force majeure".
- No refund is granted if the client leaves the program after it has started for any reason whatsoever or if they miss a scheduled visit or tour or if they do not show up.
7b. Cancellation by TYPIC travel
The contract granted for services rendered by TYPIC travel may be cancelled by the latter for reasons related to a force majeure situation: political, health, natural disaster, epidemic, etc. In all such cases of cancellation, registered persons are fully reimbursed but cannot claim any compensation.
In the event that there is a perceived lack of security, and/or unforeseen events with serious risks that are beyond the control of TYPIC travel, the latter has the right to partially or totally cancel the trip without notifying the Clients, and will refund the Clients for services not rendered for the remainder of the trip, without bearing any compensation to its Clients.
In cases where the Client has not complied with the reservations set by TYPIC travel, the agency reserves the right to modify or partially or totally cancel a booked travel program, without any refund to the clients.
In the event that TYPIC travel must refund the Client, the refund will be made by bank transfer or bank link using the same payment method as for the deposit or for the remaining balance, and all bank charges are borne by the Client.
8. Comments | Complaints | Suggestions
- During the trip, please communicate your wishes and/or difficulties to our Guides or Travel Advisor (in a timely manner). Our guides are attentive and the only ones who can truly help you directly.
- Please do not wait until the end of the trip or tour to make your comments or suggestions, or to talk about what you feel, what you needed or what you wished for. No complaint will be accepted if it is not mentioned to the guides.
9. Insurance | Assistance
Anyone participating in a trip organized by TYPIC travel must take out international travel insurance. This insurance is generally taken out by the client in their country of origin, possibly with advice from TYPIC travel; it must be confirmed before the start of the trip.
TYPIC travel undertakes to provide all useful assistance to the client when events covered by the insurance occur, particularly in completing formalities with the competent authorities and the insurer.
10. Responsibilities
- TYPIC travel undertakes to provide the Client with all services mentioned in the contract and travel program provided by TYPIC travel.
During the trip, the Client must comply with the regulations announced by the guide or by the representative of TYPIC travel. These are rules aimed at ensuring the client's safety and the quality of the travel program. Any activity of the Client that is not part of the travel program, as well as any violation of the law of the host country committed by them, cannot be under the responsibility of TYPIC travel. - TYPIC travel is responsible to the Client as an intermediary between the Client and the various service providers (planes, hotels, transport, restaurants, boats, etc.). TYPIC travel must in all cases do its best to ensure the best quality of services and satisfy the Client, but should not be confused with these various service providers, who, in any event, retain their own responsibilities.
- TYPIC travel is not responsible for harmful consequences resulting from a force majeure event.
- TYPIC travel does not refund costs related to services included in the program but not used by the client. Nevertheless, if the trip is interrupted in whole or in part for reasons of the Client's health, TYPIC travel undertakes to take all useful steps to obtain from the service providers a total or partial refund of the costs of unused services.
11. Disputes
Both parties undertake to fulfill the above clauses. In case of disputes, they undertake to seek an amicable solution in a spirit of cooperation and mutual respect. Should such negotiation and mutual understanding fail, discussions, claims or disputes will ultimately be arbitrated by the Vietnam International Arbitration Centre (VIAC) at the Chamber of Commerce and Industry (VCCI) of the Socialist Republic of Vietnam. All claims must be submitted to the Agency's Hanoi office, by registered letter with acknowledgment of receipt, no later than 30 days after the end of the services. TYPIC travel will not take any responsibility for complaints received more than 30 days after the end of the services.
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