Terms & Conditions

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Terms & Conditions

Typic Travel - Local expert, a local DMC and a reliable and legal Agency in Vietnam, possesses a professional license to organize trips for Foreigners and Vietnamese throughout the Country and other Countries. And when travelers agree to take one of its services, they must understand and accept or follow all the conditions and terms mentioned below:

Mục lục

1. Preamble
2. General Provisions
3. Offer Validity Period
4. Orders| Reservations| Confirmation
- 4.1. Changes to Bookings or Travel Programs
5. Payment terms
6. Cancellation
- a. Cancellation by the Client
- b. Cancellation by TYPIC travel
7. Comments | Complaints | Suggestions
8. Insurance | Assistance
9. Responsibilities
10. Dispute Resolution

1. Preamble

TYPIC travel designs and sells tourism services and products (trips, tours, holidays, stays, cruises, etc.) for consumers, marketed through its website www.typictravel.com. The list and description of products offered by TYPIC travel can be viewed on this site, or tailor -made products.

2. General Provisions

The General Terms and Conditions of Sale described below are an integral part of any service contract concluded between, hereinafter:
on the one hand, the "Company or Agency" TYPIC travel and on the other hand, the Client.
The conclusion by the Client of a contract with TYPIC travel (Abbreviated as TTV) implies that the Client has read, understood and voluntarily and unreservedly adhered to the terms of these General Terms and on the other hand, the Client.

3. Offer Validity Period

All pre-established itineraries and tours mentioned on the website https://typictravel.com are valid according to their indicated durations.
Whenever prices are given, they are either in US dollars (USD), and the equivalent in euros (EUR) or Vietnamese dong (VND).

For confirmed bookings, remains valid for the period specified in the quotation, invoice, or any other official document issued by TYPIC travel for the Client.

TYPIC travel guarantees the validity of the prices stated in its quotations, invoices, and other documents at the time they are issued.

However, these prices may be subject to readjustment in certain cases of force majeure. Namely, cases where, due to an unpredictable change in the contract environment (too significant fluctuation in the exchange rate, newly promulgated state tax, significant increase in hotel or transport prices...) and this, with or without prior notification from the Agency, TYPIC travel would be forced to be unable to correctly perform the service requested by the Client at the initial prices.

In these cases, a reasoned request for readjustment will be sent by TYPIC travel to the Client who can either accept or refuse it. In case of refusal by the client, TYPIC travel reserves the right to cancel the program, at its own expense to reimburse the Client the deposit that the latter has paid.

4. Orders| Reservations| Confirmation

All orders and reservations must be addressed to TYPIC travel, either by:
E-mail: info@typictravel.com, (and/or) typictravel@gmail.com (and/or) by the emails of your travel advisor.
Fax: + 84 4 39 72 78 89
Hotline on WhatsApp | Viber (24/24): + 84 9 12 34 98 51 or + 84 99 07 06 55 99.

The acceptance of the order will be confirmed by TYPIC travel to the Client according to the method chosen by the latter. Upon confirmation of the trip, the client validates their order by paying TYPIC travel a deposit of 30% of the total cost of the trip by one of the payment methods specified below.

An acknowledgment of receipt is established and sent to the Client by email and the remaining balance (70%) will be paid one month before the start of the trip or, at the latest, at the start of the trip, without a reminder from the Agency. Please note that all bank charges are borne by the client. Otherwise, TYPIC travel reserves the right to cancel the trip and retain the entire deposit paid by the Client.

4.1. Changes to Bookings or Travel Programs

Any request by the Client to modify a confirmed booking must be submitted to TYPIC travel at least three weeks before the scheduled departure date. Any revised price will be calculated based on the requested changes, availability, and the applicable rates at the time the modification is made.
Changes to the itinerary during the trip may be possible, subject to the availability of the requested services. Any additional costs, cancellation charges, or amendment fees resulting from changes to existing reservations shall be borne by the Client, in accordance with the applicable terms and conditions of TYPIC travel's service providers and partners.
In case there is a perceived lack of security for its Clients, TYPIC travel reserves the right to make reasonable changes to the travel program in order to protect the safety and interests of its Clients. Whenever reasonably possible, Clients will be informed of such changes as soon as practicable.

5. Payment terms

payement All prices are based & given in USD / or the equivalent in EURO according to the USD/USD exchange rate on the day of payment (either for the deposit, or for the remaining balance), however they follow the American Dollar index. Prices therefore fluctuate according to the evolution of the EURO/USD exchange rate; they are reflected in the deposit and payment.

TYPIC travel guarantees the validity of the rates, invoices or documents given to the client at the time of their distribution but the rates may be subject to readjustment in certain cases of force majeure (significant fluctuation of the exchange rate, newly promulgated state tax, etc.). The price may thus change significantly when paying the deposit or the balance, depending on the exchange rate at the time of payment.

Cash payment: only after agreement of both parties
Payment by traveler's check: only after agreement of both parties; 5% fees are borne by the Client.
Payment by bank transfer whose fees are borne by the Client: to be made to the following Company account:

Beneficiary: TYPIC TRAVEL CO., LTD
Account number in USD: 100 1148 5104 9376
Account number in EURO: 100 1148 5104 9380
to EXIMBANK VIETNAM - HANOI BRANCH
Address: 19, rue Tran Hung Dao , Hanoi, Vietnam
SWIFT : EBVIVNVXHNO

Or the bank transfer can be paid into the account specified on the invoice sent by E-mail.
It should be noted that it is preferable, in the case where the Client's account is in euros, to make the transfer to the Euro account of TYPIC travel, and similarly for a dollar account, in order to avoid any potential bank fees and/or errors.

Online Bank Link Payment: If the Client wishes to make a quick deposit from their personal account for the Bank Link sent by the Agency, the following fees apply:

3.3% bank fees for Bank Card Types: Visa Card, Master Card, Credit Card..
3.8% bank fees for Bank Card Types: American Card, JSC, Union Card and others
5.5% bank fees via Paypal Account

On-site Credit Card Payment: in case of payment by credit card on site, the Client must come to the Agency with their card. Payment is made via a machine directly connected to the bank. Bank fees between 3% - 5% apply at the Client's expense depending on the type of the Client's bank cards. For secure online payment, it is recommended to follow the instructions displayed during the payment process.
Upon payment of a deposit or the balance by the Client, TYPIC travel will issue a paid invoice which will be given to the Client before or upon the travelers' arrival in Vietnam.

6. Cancellation

Except in cases of serious and duly documented circumstances (valid reasons may include: illness, the death of a close family member or other with supporting document to be provided), any cancellation by the Client may result in the application of cancellation fees in accordance with the conditions set out below.

Failure to obtain a passport, visa, airline ticket, or any other travel document required for the trip shall not, in itself, constitute a valid reason for exemption from cancellation fees.
Cancellation by the Client constitutes the termination of a confirmed booking. As Typic Travel may already have made commitments and payments to hotels, transport providers, guides, airlines, and other service providers, cancellation fees are applied to cover the costs and losses resulting from the cancellation.

In case of trip cancellation, the client must pay penalties corresponding to:

a. Cancellation by the Client

The on-site trip (meaning the trip takes place from arrival in Vietnam), will be applied according to Typic Travel's sales conditions.

More than 46 days before departure: 15% of the total trip price.
46 days before departure: 20% of the total trip price.
30 to 45 days before departure: 30% of the total trip price.
10 to 29 days before departure: 40% of the total trip price.
5 to 9 days before departure: 60% of the total trip price.
Less than 5 days before departure: 100% of the total trip price.
No-show on the departure date: 100% of the total trip price.

These cancellation conditions apply to all travel services booked by the Client through Typic Travel, except for domestic and international airline tickets if included in the itinerary. These tickets are separate, subject to the Cancellation/Change/Refund conditions of the airline, applied for the reserved category, in case of cancellation by the Client. Payment of cancellation fees by the Client will be made by bank transfer or online by credit card, with all bank charges borne by the Client.

In exceptional circumstances involving a major public health emergency, epidemic, or similar event materially affecting the operation of the trip, Typic Travel may review the booking on a case-by-case basis and may offer postponement or alternative arrangements where appropriate.

Note that cancellation fees apply for processing the file and making all changes with the guide, drivers, hotels, restaurants, Junk, Boat, Train, Domestic and International Flights if included etc. ...

No refund will be granted in cases of force majeure, subject to the terms of the relevant service providers.
No refund will be granted for any services voluntarily abandoned, missed, or unused by the Client after the trip has commenced, including missed visits, tours, or scheduled activities, or in the event of a no-show.

b. Cancellation by TYPIC travel

TYPIC travel may cancel a trip in the event of force majeure, including political unrest, health emergencies, natural disasters, or epidemics. In such cases, Clients will be refunded for the affected services but will not be entitled to additional compensation.

Where serious safety or security concerns arise beyond TYPIC travel’s control, the Agency may modify or cancel all or part of the trip. Clients will be informed as soon as possible and refunded for services not provided.

If the Client fails to comply with the agreed booking conditions or requirements, TYPIC travel reserves the right to modify or cancel the travel program, with no refund where applicable.

In the event that TYPIC travel must refund the Client, the refund will be made by bank transfer or bank link using the same payment method as for the deposit or for the remaining balance, and all bank charges are borne by the Client.

7. Comments | Complaints | Suggestions

During the trip, Clients are encouraged to communicate any requests, concerns, or difficulties to their Guide or Travel Advisor as soon as possible, so that appropriate assistance can be provided.
Please do not wait until the end of the trip or tour to make your comments or suggestions, or to talk about what you feel, what you needed or what you wished for. No complaint will be accepted if it is not mentioned to the guides.

8. Insurance | Assistance

All Clients participating in a trip organized by TYPIC travel are required to have valid international travel insurance before departure. Travel insurance should normally be arranged by the Client in their country of residence. TYPIC travel may provide general guidance where needed.

TYPIC travel undertakes to provide all useful assistance to the client when events covered by the insurance occur, particularly in completing formalities with the competent authorities and the insurer.

assurance-voyage

9. Responsibilities

TYPIC travel undertakes to provide the Client with all services mentioned in the contract and travel program provided by TYPIC travel.
During the trip, the Client must follow reasonable instructions provided by the guide or a TYPIC travel representative. These are rules aimed at ensuring the client's safety and the quality of the travel program. TYPIC travel shall not be responsible for activities undertaken independently by the Client or for any violation of local laws or regulations.
TYPIC travel is responsible to the Client as an intermediary between the Client and the various service providers (planes, hotels, transport, restaurants, boats, etc.). TYPIC travel must in all cases do its best to ensure the best quality of services and satisfy the Client, but should not be confused with these various service providers, who, in any event, retain their own responsibilities.
TYPIC travel is not responsible for harmful consequences resulting from a force majeure event.
TYPIC travel does not refund costs related to services included in the program but not used by the client. Nevertheless, if the trip is interrupted in whole or in part for reasons of the Client's health, TYPIC travel undertakes to take all useful steps to obtain from the service providers a total or partial refund of the costs of unused services.

10. Dispute Resolution

Both parties agree to comply with these Terms & Conditions and, in the event of a dispute, to first seek an amicable resolution through good-faith negotiation.

If no amicable solution can be reached, the dispute shall be resolved by arbitration at the Vietnam International Arbitration Centre (VIAC) in accordance with its Rules of Arbitration.

Any complaint must be submitted in writing to TYPIC travel’s Hanoi office within 30 days after the completion of the relevant services. Complaints received after this period may not be considered.